Refund and Returns Policy

At SnazzyTwist, we want you to love every purchase. If something isn’t quite right, we’re here to help make it easy.

Returns Window You may return most items within 30 days of the delivery date for a full refund or exchange, provided the item is in its original, unused condition.

Eligible for Return

  • Items must be unworn, unwashed, and in original packaging with all tags attached.
  • Shoes, bags, and accessories should show no signs of wear (no scuffs, marks, or odors).
  • We accept returns for change of mind, wrong size/color, or if the item doesn’t meet your expectations.

Non-Returnable Items

  • Final sale items (marked as “Final Sale” or discounted 50%+).
  • Personalized or custom-made items.
  • Underwear, swimwear, beauty products, or hygiene items (for health reasons).
  • Gift cards or digital products.

Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery. We’ll cover return shipping and offer a full refund, replacement, or repair (subject to availability). In the UK and EU, you have additional statutory rights for faulty goods up to 2 years from delivery.

How to Return an Item

  1. Log into your SnazzyTwist account or use the order confirmation email to start a return request.
  2. Select the item(s) and reason for return.
  3. Print your prepaid return label (provided via email for most USA/UK returns) or use your own tracked shipping method.
  4. Pack the item securely in its original packaging and include all accessories/tags.
  5. Drop off at your local post office or courier (keep proof of postage).

Return Shipping

  • USA & UK: We provide a prepaid label for most returns (change of mind or faulty).
  • International: You are responsible for return shipping costs unless the item is faulty/damaged (we’ll reimburse reasonable costs).
  • We recommend tracked shipping—SnazzyTwist is not responsible for lost returns.

Refunds

  • Refunds are processed to your original payment method within 7–10 business days after we receive and inspect the return (processing can take up to 14 days depending on your bank/card issuer).
  • Original shipping fees are non-refundable unless the return is due to our error (faulty/incorrect item).
  • Sale items (non-final sale) are refunded at the sale price paid.
  • Exchanges: If exchanging for a different item, we’ll cover the cost difference if applicable (or issue store credit for overages).

Contact Us Questions about returns? Reach out anytime: Email: snazzytwistofficial@gmail.com Or use our Contact Form on the website.

We’ll respond within 1–2 business days. Thank you for shopping with SnazzyTwist—we truly appreciate your business and want every experience to be positive!

Last updated: January 30, 2026